Artisan Info - Artisan FAQ

       New Artisans Registration

1. What is ArtsandWines?
2. What does ArtsandWines offer Artisans? and why should I join?
3. Who is a typical ArtsandWines Artisan?
4. How much does it cost to exhibit/sell online with ArtsandWines?
5. Who pays for shipping?
6. What is the Customer Return Policy for ArtsandWines ?
7. Do I need my own computer or need Internet access?
8. What if I already have my own website or my work is on another Internet site?
9. Can I link or point to other websites from ArtsandWines?
10. Do I have to stop selling at fairs and festivals?
11. How do I get paid?
12. Are there any restrictions to the type of artwork ArtsandWines will display online?
13. How do I send my images?
14. What are my responsibilities?
15. How is my work sold through ArtsandWines?
16. How does the customer receive his/her purchase?
17. How can I exhibit/sell my work on ArtsandWines?

1.  What is ArtsandWines ?

ArtsandWines is a Community which features Artisans and their Works. The company is committed to providing artisans with exposure to a consumer base of unprecedented numbers And, at the same time, provide the tools for Artisans and Consumers to interact with each other. Artisans create Works of personal expression. The Consumer wants to know who the Artisan is and why he/she created his/her Works. The Artisan wants to know how Consumers react to their WorksCommunication.

Dialogue. Interaction . . . .Community.

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2.  What does ArtsandWines offer Artisans? and why should I join?

• ArtsandWines offers Artisans enormous exposure to prospective customers with a full marketing, promotion and advertising package.
• We present your work to a worldwide audience of buyers.
• ArtsandWines will make the sale, collect the payment, send you the order and send you a check within 20 days of the customer accepting his/her purchase. You are responsible for packing your work and shipping.
• There are no hidden costs. The Artisan pays us no upfront or placement fees.

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3.  Who is a typical ArtsandWines Artisan?

ArtsandWines talented Artisans come from many fields - ceramics, wood, fiber, silk, glass, folk art, etc. Our artisans are looking for broader exposure and distribution opportunities for their work. ArtsandWines provides worldwide exposure to those artisans who normally would not leave their geographical area.

ArtsandWines lets the Artisans spend more time Creating - and less time in the
business of selling.

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4.  How much does it cost to exhibit/sell online with ArtsandWines ?

There are no upfront fees to be a part of the ArtsandWines Community. Artisans set their wholesale prices for their Works. ArtsandWines then adds its selling commission. ArtsandWines handles all of the rest. The Artisan should set his/her price as the "wholesale" price he/she would expect to receive when selling through a dealer or gallery. The Artisan should not set his/her price as the Retail price he/she would normally present to the Consumer.

5.  Who pays for shipping?

ArtsandWines will remit to the Artisan 100% of the Shipping Fees (based on shipping by UPS Ground) and Insurance Fees (based on Full Retail Value of the item). Artisans are responsible for the packaging and shipping of their Creations

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The Customer is allowed to return any item within five (5) days of receipt of the item. (1) Customer must obtain an RMA (Return Merchandise Authorization) from ArtsandWines before shipping item back to Artisan. (2) ArtsandWines notifies Artisan by email that item will be returned directly to Artisan (Customer pays for shipping back to Artisan). Artisan receives the item and notifies ArtsandWines that item was returned in original packaging and the item is in perfect condition. Artisan must inspect all items as delivered by Shipper. If item is damaged due to shipping, then Artisan must notify ArtsandWines immediately so claim can be filed.

7.  Do I need my own computer or need Internet access?

Yes - Internet access is necessary. It is very strongly recommended that the Artisan have Broadband Access - DSL or Cable.

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8.  What if I already have my own website or my work is on another Internet site?

At present, ArtsandWines does not require online exclusivity if you have your own website. However, we do ask that Work you submit for inclusion on ArtsandWines be priced to match that of your site - anticipating your Wholesale price, Artsandwines retail margin and the final Retail price. We do require that Artisans notify ArtsandWines as soon as any Item they submitted to inclusion on Artsandwines.com is sold through any other venue.

9. Can I link or point to other websites from ArtsandWines

No. ArtsandWines supports and encourages the development to a dialogue between its Artisans and its Customers. If Artisans linked to or pointed to other websites on the Artsandwines.com website the Community would be diluted by having people scattered all over the Internet.

In order to create a growing and vibrant Artsandwines Community, it is hoped that all Artisans with websites will put a link to www.artsandwines.com on their own website. This is very important as it will benefit everyone in the Community.

10.  Do I have to stop selling at fairs and festivals?

No. Again, ArtsandWines does not request exclusivity. However, you must notify us by email at artisan@artsandwines.com immediately after selling an Item you have listed on ArtsandWines. Let us know when an article has been sold so that we can remove it from our site to avoid selling an item that is no longer available.

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11.  How do I get paid?

When your Work sells, you will receive the full Wholesale price you designated upon submission to ArtsandWines. ArtsandWines will pay you within 20 days from the date the piece is received unless the buyer informs us that he is dissatisfied with the item, or the item is damaged. Buyers have five (5) days from receipt of their package to notify us of their intent to return the item.

12.  Are there any restrictions to the type of artwork ArtsandWines will display online?

All work offered on ArtsandWines is individually reviewed and juried. We reserve the right to disallow any offensive material.

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13.  How do I send my images?

You may either email us the images and audio files in digital form or you may mail us a disk containing the digital images and audio files. Detailed information is available in our Artisan Information Package.

14.  What are my responsibilities?

Artisans need only be responsible for two things: (1) carefully pack and ship the item, then let us know when the package has been sent; (2) notify us immediately when an item has been sold or is no longer available.

15.  How is my work sold through ArtsandWines ?

We handle all the transactions, credit card processing and customer service.

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16.  How does the customer receive his/her purchase?

As soon as a customer places an order on ArtsandWines, we will notify you via email. You will then ship the item directly. This is why it is essential that you tell us as soon as you sell any item listed on ArtsandWines through another venue.

17.  How can I exhibit/sell my work on ArtsandWines ?