Customer Info

User Agreement

Customer Care FAQ
Select Topic Area:
• A. - GENERAL INFORMATION
• B. - PURCHASING ARTISAN WORKS
• C. - SHIPPING MERCHANDISE
• D. - RETURNS OR DAMAGES

A. - GENERAL INFORMATION
1. What is ArtsandWines ?
2. What makes ArtsandWines different?
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| General | Purchasing | Shipping | Returns

B. - PURCHASING FINE ART and CRAFT
1. How do I purchase merchandise from ArtsandWines?
2. What forms of payment do you accept?
3. Is it safe to give my credit card over the Internet?
4. Do you distribute any of my personal information ?
5. Do you charge sales tax?
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| General | Purchasing | Shipping | Returns |

C. - SHIPPING MERCHANDISE
1. How is the artwork shipped?
2. How much does shipping and insurance cost?
3. When can I expect my purchase to arrive?
4. I live outside of the United States. Can I make purchases from ArtsandWines?
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| General | Purchasing | Shipping | Returns |

D. - RETURNS OR DAMAGES
1. What if I'm not satisfied with my purchase?
2. Can I return a custom order?
3. If my artwork arrives damaged, what should I do?
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| General | Purchasing | Shipping | Returns |

A. - GENERAL INFORMATION
1. What is ArtsandWines?
ArtsandWines is a Community dedicated to bringing unique artisan creations to the Public. ArtsandWines believes that creating a Community where the Consumer meets and interacts with the Artisan is essential to understanding and appreciating the personal creations of the Artisan. Most of the products available at ArtsamdWines are One of a Kind.

2. What makes ArtsandWines different?
We offer a wide range of fine, handcrafted Artisan Works in a single location - a place that buyers would normally only get to visit when attending art and craft fairs, private showings or local galleries. We create a Community where Artisans can present themselves and their styles to the Public and then the Artisan and the Public can interact with each other.
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B. - PURCHASING FINE ART and CRAFT
1. How do I purchase merchandise from ArtsandWines ?
When you find the item you want, click on "Add to Cart" and either a new shopping cart will be started or the item will automatically be added to your existing cart.. When you are ready to check out, be sure to include all of the required information: name, address, daytime phone number, shipping address and special shipping instructions. Please note that the "Bill To" and "Ship To" address must match before a shipment will be made. After entering your billing and shipping information, you'll be requested to choose type of credit card payment. We will ask you to review a summary of your order and "confirm" or "change." If you select "complete this order," you'll receive a receipt for the order. You may want to print the receipt for your records. If you choose "change," you can make changes to your order or cancel the transaction if you choose change prior to completion of your order.

2. What forms of payment do you accept?
ArtsandWines accepts major credit cards - VISA and Mastercard. We will send you confirmation of your order via e-mail.
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3. Is it safe to give my credit card over the Internet?
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

4. Do you distribute any of my personal information?
Absolutely not. We may share aggregated demographic information with our advertisers and partners - however, this is not linked to any personal information that could identify individuals.

5. Do you charge sales tax?
We are obligated to charge sales tax on work that is shipped and delivered to California.
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C. - SHIPPING MERCHANDISE
1. How is the artwork shipped?
All items are packed and shipped directly to the Consumer by the Artisan. This not only reduces shipping time, it guarantees that the item will be packaged with utmost care. In most instances they use UPS or US Postal Service for ground service. We cannot ship to P.O. Boxes and must have a street address for recipients.

2. How much does shipping and insurance cost?
Shipping costs are in the Price of each Item based on shipping the Item by UPS Ground and insuring the Item for its Full Retail Value. If you request a shipping method other than UPS Ground, please contact ArtsandWines at customer@artsandwines.com
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3. When can I expect my purchase to arrive?
Artisans normally ship within 48-72 hours of order receipt unless otherwise indicated in the product description. Depending on your location, delivery usually takes 7-10 days. If there is a problem or delay, we will notify you.
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4. I live outside of the United States. Can I make purchases from ArtsandWines?
We welcome customers from all over the world. All international shipping and handling, tariff and duty charges must be paid by the customer and shipping and insurance costs will be reconfigured depending on International location. If you need to have an item shipping outside of the continental United States, send us an email and we will reply within 24 hours with the estimated additional charges. We cannot accept returns on any items shipped outside of the United States.
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5. How are Gift Baskets and Desserts and Gourmet Foods shipped?
Claims & Returns for Gift Baskets and Gift Items
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy we will make every effort to resolve the issue in a timely manner and to our customer's satisfaction. Credits and or refunds will be at our sole discretion and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone. In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added   to the bill and the customer will be charged a 20% restocking fee.

Shipping Methods
All orders are shipped UPS ground, (except desserts which are shipped FedX next day

Depending on destination, please allow 4-7 business days for UPS ground shipping.
Free Shipping Offers
Free shipping offers are valid for deliveries in the continental United States only.  
We do not ship to PO Boxes.

D. - RETURNS OR DAMAGES
1. What if I'm not satisfied with my purchase?
You may return your purchase by notifying of us your desire to do so within five (5) days of receipt unless otherwise stated on the product page. To return a purchase, email customer@artsandwines.com for a RMA (refund merchandise authorization). ArtsandWines will NOT accept returns in cases where we have not been previously notified. Once you've received the RMA, carefully re-pack the item in its original packaging, insure and send back directly to the artisan. The cost for insurance (for full value) and return of the merchandise is the sole responsibility of the buyer. The buyer will be charged if the item is not insured or properly packed. Upon receipt of the undamaged item, ArtsandWines will issue a credit to your credit card Or we will offer you a credit toward the purchase of another original piece on our site. The choice is yours. We charge a 15% restocking fee which is calculated in your credit.

2. Can I return a custom order?
No. Unless the item is damaged, we cannot accept made-to-order or customized orders.

3. If my artwork arrives damaged, what should I do?
If the package appears to be damaged or the artwork inside is damaged, contact our Customer Service Department immediately at customerservice@artsandwines.com to notify us. Take out. Please keep the artwork and packaging materials as they may need to be inspected by the carrier for insurance purposes.
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